At WarriorBabe Health, we are committed to providing a clear and consistent experience for our members. Below, we outline our policies regarding refunds, shipping, and subscriptions for our products and services, including prescription treatments.
Refunds to Original Payment Method
Payment is returned to your original payment method when a licensed provider declines your order at medical review. A $50 doctor review fee is deducted.
Final Sale Prescriptions
Filled and dispensed prescriptions cannot be returned, reissued, or transferred, and are not refundable.
HSA and FSA Application Fees
HSA and FSA cards are accepted. TrueMed determines eligibility and charges a $30 application fee to complete your application review. The application fee is paid directly to TrueMed and is non-refundable. You can apply through TrueMed here
Reschedule and Cancellation of Appointments
Appointments may be canceled or rescheduled at least 24 hours in advance. If you do not cancel or reschedule, your provider will hold your appointment time for 10 minutes; after that, the appointment will be considered missed and a $50 doctor review fee will be charged to the payment method on file. If you reschedule and miss the next appointment, a $50 doctor review fee will be charged to the payment method on file.
When a Live Appointment Is Required
All clinical visits are virtual. Some states and some therapies require a live appointment rather than an asynchronous review. When that applies to you, a message with a scheduling link is sent to your medical inbox after purchase. You select your own appointment time from that link. Your order cannot be filled until that appointment is complete.
Schedule Adjustments
Our standard shipping interval for monthly subscription products is twenty-eight (28) days and eighty-four (84) for three month subscriptions. This schedule may be adjusted to account for recognized holidays or unforeseen events.
Delivery Expectations
Delivery time depends on your location and specific arrival dates cannot be guaranteed.
Address Accuracy
Maintaining a current and accurate shipping address is your responsibility. WarriorBabe Health is not liable for delays or losses caused by an incorrect address.
Shipping Notifications
A confirmation email is sent when your order ships, with tracking details where available.
Exceptions and Delays
Weather, holidays, and supply issues may delay shipments. You will be notified when your order is affected.
Damaged Shipments
If your order arrives damaged, contact us within three (3) days of delivery. A photo of the damaged product is required in order to open a claim. Do not discard the medication or any shipment materials.
Lost Shipments
If tracking shows your order as delivered but you do not have it, or your order has not arrived within three (3) days of the expected delivery date, contact us and we will investigate.
Automatic Renewals and Recurring Charges
WarriorBabe Health products and services are offered on a subscription basis. Membership is required before any medication purchase, and every purchase includes a provider visit.
Your payment method will be automatically charged at the frequency selected at checkout unless you cancel prior to the renewal date. A reminder email is sent 7 days before every renewal.
Cancellation of Subscriptions
Subscriptions can be canceled at any time through your WarriorBabe Health account or by contacting Member Support. Cancellation takes effect at the end of the current billing period.
Subscription Pause
You can pause your subscription until you are ready to resume. Your membership stays active while your subscription is paused.
Changes to Subscription Terms
Pricing or subscription changes will be communicated in advance, subject to applicable laws. Your total includes service fees and any other applicable charges tied to your selected plan.
Refund Conditions
Refunds may be granted if WarriorBabe Health is unable to fulfill your treatment or service, or in the event of billing discrepancies. Contact Member Support with details so we can assist you.
Partial Approval
If your provider approves part of what you purchased, your order moves automatically to a level that matches what was approved, at that level's price, and the difference is refunded.
Replacement for Damaged Products
Damaged items may be eligible for replacement if reported within three (3) days of delivery. A photo of the damaged product and any supporting documentation are required. Do not discard the medication or any shipment materials.
Refund Limitations
All refunds are limited to one product per claim. Refunds to the original payment method may take up to 30 days to process. Refunds issued as account credits are available immediately upon approval.